Refund policy
Return and Refund Policy
Thank you for shopping with Arzoi Store. Please read our policy regarding returns, exchanges, and refunds carefully before making a purchase.
1. General Return & Refund Policy
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We do not offer direct returns or refunds for change of mind, color preferences, or general dissatisfaction.
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Returns and refunds are only processed if a mistake has been made from our end (e.g., incorrect item sent, wrong size sent, or damaged product received).
2. Exchanges (Incorrect Item or Size)
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If you receive a product that is different from what you ordered, or if the size does not match your order confirmation, we will gladly provide an exchange.
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To be eligible for an exchange, the item must be unworn, unwashed, and in its original packaging with all tags intact.
3. Damaged Products & Refunds
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In the unfortunate event that your product arrives damaged, you are eligible for either a full refund or a replacement/exchange.
4. Compulsory Unboxing Video Requirement
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Important: To claim an exchange or a refund for a damaged, wrong, or missing item, an unboxing video is strictly compulsory.
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The video must be clear, unedited, and must show the package from the very beginning (opening the sealed courier bag/box) until the defect or error is clearly visible. Failure to provide a valid unboxing video will result in the rejection of your claim.
5. Timeframe
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You must apply for an exchange or refund within 5 days of receiving your delivery. Any requests made after 5 days will not be entertained.
How to Apply:
Please email your exchange/refund request along with your order number and the compulsory unboxing video to arzoi.jshop@gmail.com.